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Key Holder in Colorado Springs,CO at Party City Holdings Inc.

Date Posted: 7/5/2024

Job Snapshot

  • Employee Type:
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
  • Pay Range
    $15.20 - $15.20 Hourly

Job Description


  • You are responsible for executing best in class sales and service strategies.
  • Team Leads reinforce exceptional customer service behaviors delivered by the store team through accountability, reinforcement, recognition, and praise.
  • Teams Leads provide value to our guest by delivering a customer friendly in-store and curbside shopping experience
  • You will leverage technology to enhance the customer service experience for our internal and external customers.
  • You will cultivate an "It can be done" attitude with your team when it comes to overcoming obstacles and bringing joy to our customers.
  • Team Leads are responsible for helping deliver on sales, profit, and service targets, as well as delivering on all key Omni strategies and metrics


  • Do you possess prior retail management experience?
  • Can you lead a team in a dynamic and fast-paced environment?
  • Are you obsessed with ensuring that your customers are beyond satisfied?
  • Are you adaptable and able to manage change daily through your team?
  • Do you possess strong communication skills and the ability to build relationships with your staff and customers?


  • Team Leads will master all OMNI channel service platforms, including in-store pickup, delivery, curbside pickup, and others.
  • You will manage and plan the daily and weekly workload to deliver on store sales goals and customer engagement.
  • You will assist the Store Team Leader with team onboarding and learning.
  • You will continuously direct and coach store team members.
  • You will support the Store Team Leader in holding associates accountable to expectations.
  • Team Leads are expected to work a schedule that aligns to customer and business needs (this includes early morning, evening, overnight shifts, and weekends).
  • Team leads are responsible for creating an environment that promotes associate engagement and retention.
  • As part of the Leader on Duty (LOD) team, you are responsible for other various processes and procedures to ensure an efficiently operating store.

Expected Salary Range: $15.20

The salary range offered for this position is a good faith description of the expected salary range this role will pay. PCHI reserves the right to pay more or less than the stated range based on a variety of factors such as experience, geography, etc.

Job Requirements

  • If you can answer YES to the questions below then this is the job for you!
  • Do you possess prior retail experience?
  • Can you lead others in a fast-paced environment?
  • Are you helpful, passionate, and fun?
  • Can you inspire and serve others?
  • Are you adaptable and able to manage change?
  • Are you results driven?
  • Are you dependable and committed?
  • Do you enjoy planning parties and events?
Key Holders ensure our store is always customer ready, and are responsible for the following:
  • Open/Close the store (alarm activation/deactivation)
  • Count and prepare tills for store opening.
  • Count and balance tills at end of day.
  • Prepare deposit, count safe.
  • Perform customer service interventions at registers, including price overrides, discounts, refunds, exchanges, and other manual adjustments as needed.
  • Perform Leader on Duty (LOD) function only when Store Team Leader or Team Leader is absent.
  • Review and validate that Daily Party Plan tasks are completed as assigned when performing LOD functions.
  • Solve customer related issues when performing LOD role.
  • Execute any Emergency Response procedures as needed when acting in the LOD function.
  • Receiving Freight and filling out daily log -- Maintaining receiving procedure.
  • Balloon orders prepped for next day.
  • Recovery and cleaning of store (Sales floor/counter/Backroom/breakroom/Bathroom and office).
  • Daily scan audit (opening)
  • Communication review on Party Central, reading and reacting to emails and text threads.
  • Frequent kneeling, bending, and stooping.
  • Standing for long periods throughout schedule day.


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