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Sr. Director, Learning and Development in Woodcliff Lake, NJ at Party City Corporation

Date Posted: 9/15/2022

Job Snapshot

Job Description

Company Overview:

Party City Holdings, Inc. is the largest party goods supplier and party retail chain in the world. We are also the country's premier retailer of Halloween costumes, accessories, and decorations. Party City Holdings is made up of two divisions, Party City Retail Group (PCRG) and AMSCAN Wholesale. At Party City Holdings, we like to have fun! We are helpful, passionate, and creative. We inspire our customers with exciting concepts, themes and ideas and provide everything they need to bring them to life. We make it easy to create unforgettable moments.

Job Overview

The Senior Director of Learning & Development is responsible for creating the enterprise wide strategy to drive a high performance and leadership culture The Sr. Director leads the design and implementation of high-impact and sustainable learning, talent, and organizational development programs in support of strategic goals and company purpose/promise, enhancing the way we engage employees across all channels of PCHI. This role leads a team of learning professionals with a focus on retail stores, supply chain, manufacturing, merchandising and corporate corporate functions; the leader will partner closely with key leaders and HRBPs to understand needs, gaps and business strategy to best develop learning campaigns and integrate change leadership tools and programs into company initiatives. They provide specialized expertise, on-going support, design 'real time' customized solutions, and internal consulting services in their area of expertise. They collaborate with business leaders and agile teams to identify needs and gaps in performance, leadership and talent development. Responsibilities include identifying opportunities to enhance organizational effectiveness, on-boarding and immersion of new employees, providing systemic and straight forward approaches to immersing them into the business.

The ideal candidate will possess a strong skillset in leading change, instructional design, OD and a progressive and modern approach to developing training that engages and inspires multiple generations of associates. The successful person for this role is a flexible, roll up your sleeves, enthusiastic team player who prefers to build vs manage existing programs and practices. They will have a proven track record in project management and delivering employee experience in all aspects of their role.


  • Implement a new, modern learning & development strategy, approach, process and protocol that reflects best practice and drives performance and advances culture; build a more metric drive approach to measuring impact of learning & development programs.
  • Collaborate with HRBPs and Senior Leadership to develop strategic programs to drive transformation, culture, leadership and role mastery. Partner with HRBPs to help associates build necessary skills and behaviors to manage and lead change.
  • Deliver informative, engaging and inspiring training to employees through a blended learning approach that includes video, social and peer learning, e-learning, virtual, certifications, on-the-job, coaching, mentoring and self- development activities.
  • Deliver role specific new employee training to support a fully immersive on-boarding experience where employees feel supported through knowledge, networks and mentoring.
  • Ensure role mastery to enable high performance by providing multiple training, coaching, and advancement opportunities. Support role changes and promotions with appropriate readiness and transition programs.
  • Drive confidence levels of employees by investing in their ability to perform and lead through coaching, 360 and development assignments. Advance talent capabilities through coaching and development programs
  • Lead direct reports and/or cross-functional partners, and vendors in program design and implementation of end-to-end performance & team development solutions that include the evaluation, design, and delivery of programs
  • Serve as liaison or champion between the broader learning communities to establish common standards, best practices, policies and procedures; Integrate continuous innovation and improvement into the culture that affirms a best place to work
  • Develop and facilitate high impact training that maximizes participation, comprehension and application of the material using technology, interaction, and innovative tactics.
  • Facilitates meetings/workshops aimed at organizational improvement and effectiveness.
  • Effectively leverage data to formulate insights, recommendations and measure impact of initiatives on culture and performance.
  • Provide expert technical guidance and act as an internal consultant / trusted advisor on initiatives related to culture, performance & organization design building out specific tactics and interventions to implement.
  • Provide, tailor/develop and implement change management expertise and tools, with focus on the people side

Performance Measures/Outcomes

  • Improved business performance, improved employee experience, advanced culture objectives
  • Reduce first year reduced turnover (unwanted)through on-boarding and transition management
  • Accelerated development and talent
  • Improved onboarding survey and engagement survey results

Job Requirements

Skills & Competencies

  • Executive presence, listening and influence ability with senior leadership; demonstrates a professional maturity in order to influence with an open and transparent customer service approach
  • Ability to work independently and collaboratively; self‐motivated and disciplined to meet deadlines in the context of competing priorities and projects; lead and work effectively with cross-functional teams
  • Experience building and optimizing a variety of programs; knowledge of current learning technologies, assessment, and survey platforms
  • Comfort operating in a fast-paced environment with the ability to successfully multitask and meet deadlines and customer demands
  • High level of flexibility, resilience and adaptability; enthusiasm and a passion for teaching, leading, coaching.
  • Instructional design capability, with strong facilitation and communication skills
  • Process oriented & well organized; ability to lead many projects simultaneously, connect the dots and prioritize accordingly, adhering to timelines & quality standards
  • A strong business mindset, demonstrating confidentiality while fostering an inclusive environment that embraces transparency
  • A Willingness to Learn; Intellectually curious. Self-aware. Open and receptive to feedback.
  • Results Focused; Puts customer first when making decisions or forming a plan
  • Strategic Agility; understands key relationships relevant to achieving short- and long-range objectives. Uses data and business acumen to make good decisions. Analytical.
  • Champions Change not satisfied with the status quo. Offers compelling ideas to advance the business.


  • Bachelor's degree: equivalent combination of education and experience may be substituted instead.
  • Minimum 10 years work experience in similar role, preferably in retail.
  • Proficient using Microsoft Office Suite; working knowledge of LMS, , leadership development.

FLSA Working conditions

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