Responsibilities and Duties
The RVP oversees and drives the financial and operational success of multiple districts within a designated region. This role ensures districts and stores exceed sales targets, build high performing teams, deliver exceptional customer service, and maintain high merchandising & operational standards. The RVP develops and executes strategic plans, manages budgets, and leads a team of district managers to achieve company objectives in their region.
Customer Experience
- Views the business through the customer perspective and makes decisions aligned to customer needs.
- Ensures exceptional customer experience standards are maintained across all districts and stores.
Team Leadership & Development
- Recruits, educates, and develops district managers.
- Fosters a culture of fun, recognition, and celebration.
- Provides frequent feedback to district managers and store teams.
Financial Oversight
- Manages regional budgets.
- Reviews financial reporting to identify opportunities and implement corrective actions.
- Ensures compliance with financial policies and procedures.
Product & Merchandising
- Knows the market, competition, and product assortment within districts and stores.
- Ensures consistent merchandising presentation and adherence to brand standards.
Operational Management
- Ensures all districts and stores adhere to company policies and standard operating procedures.
- Manages risk and implements asset protection strategies.
Leadership Accountability
Identifies strategic goals; steers an organization with strategic visioning and definition.
- Accountable for the region’s sales and profitability
- Regularly interacts with senior leadership
Problem Solving
Creates and executes strategies to meet business/functional goals; leverages stakeholder expertise to determine and assign responsibilities for achieving objectives.
- Identifies and resolves the most complex problems.
- Works with stakeholders to understand problems and implement solutions.
- Uses judgment to identify and resolve day-to-day problems.
Functional Knowledge
Leads the development of an organization’s long-term needs, strategy, and direction; direct, plan, and coordinate operational activities.
- Requires in-depth internal and external retail industry knowledge
- Understands and applies applicable laws, procedures, and practices within geography
Influence and Collaboration
Impacts broader organization performance
- Influences others internally and externally, including customers, senior leaders, suppliers, or vendors to achieve results
- Guides, influences, and persuades others to achieve employee, customer, and business objectives
- Creates a collaborative environment
Business Acumen
Demonstrates a comprehensive understanding of the business and the various factors impacting success; requires financial literacy, strategic thinking, market insight, and decision making.
- Is a subject-matter expert
- Applies knowledge of market dynamics, customer needs, and industry trends to business leadership and problem solving
- Navigates complex business environment and makes decisions based on holistic understanding of the business
